Privacy Policy

Developer Information

App Name

BW Rides

App Name

BW Rides Captain

Developer / Legal Entity

CAPITAL BULL WAVE PRIVATE LIMITED

Website

https://bullwaverides.com

Support Email

bullwaverides@gmail.com

Phone

+91 9616212526

Registered Address

1275, Aggarwal Millenium Tower-2
Netaji Subhash Place
Pitampura
New Delhi, Delhi 110034
India

How Bull Wave Rides and Bull Wave Rides Captain collect, use, store, and protect your personal information across rides, deliveries, wallet, and emergency ambulance services.

Last updated: 04 August 2026

Encrypted

Data protected in transit and at rest

Transparent

Clear about what we collect and why

Never sold

We do not sell your personal information

Data we collect

Name & phone

Account & verification

Location

During active trips only

Payments

Wallet & fare processing

Device info

App performance & security

Preferences

Notifications & settings

Trip history

Bookings & receipts

Your privacy matters to us

Bull Wave Rides never sells your personal data to third parties. We collect only what is necessary to provide safe, reliable mobility services and keep your account secure.

Policy details

Information we collect

Account details such as your name, phone number, and email when you sign up.
Real-time location during active rides, deliveries, and ambulance requests.
Payment and wallet information needed to process fares and refunds.
Emergency medical details you provide when booking an ambulance.
Trip history, ratings, and support conversations to improve our services.

How we use your data

Match you with nearby captains and ambulance partners.
Process payments, send receipts, and manage your Bull Wave Rides Wallet.
Enable live tracking, safety features, and in-app notifications.
Investigate safety reports and respond to support requests.
Improve app performance through anonymised usage analytics.

Sharing & security

Location and contact details are shared with assigned captains or medical crews during active bookings only.
Hospital partners receive medical information for ambulance dispatches.
Payment processors handle transactions — Bull Wave Rides does not store full card numbers.
We may disclose data to authorities when required by law or in safety emergencies.
All data is encrypted in transit (TLS) and at rest on secure servers.

Your choices & rights

Update your name, phone, and email anytime in Profile → Account Settings.
Manage notification preferences from the Notifications page.
Request a copy of your data or ask for deletion via Help & Support.
Some data may be retained for legal, tax, or safety reasons after account deletion.
You can log out or delete your account by contacting our support team.

Manage your privacy

Account Settings

Update phone, email & personal info

Help & Support

Request data access or deletion

Related policies

This is a UI preview document. A complete privacy policy will be published before public launch.

Background Location Usage

Bull Wave Rides Captain collects background location only while the driver is online.

Background location is used to:

Receive nearby ride requests
Track ongoing trips
Provide turn-by-turn navigation
Share live trip location with passengers
Improve trip accuracy and passenger safety

Background location is NOT collected when the driver is offline.

Contact Us

CAPITAL BULL WAVE PRIVATE LIMITED

Website:

https://bullwaverides.com

Email:

bullwaverides@gmail.com

Phone:

+91 9616212526

Address:

1275, Aggarwal Millenium Tower-2

Netaji Subhash Place

Pitampura

New Delhi, Delhi 110034

India