01
For Customers
Every ride is protected through live tracking, verified captain information, emergency support, and trip-sharing features designed to keep you safe.
Safety
Safety for all.
At BW Rides, the well-being of our customers and captains is above everything else. We constantly enhance our safety technologies and processes so every ride is secure, reliable, and comfortable.
24×7
Safety support
Verified
Captain checks
Live
Trip tracking
Street Cab
Verified captains and live tracking on every city trip.
Ambulance
Medical transport you can choose and book for free.
Bike Taxi
Quick hops with the same safety tools on every ride.
Who we protect
Covers Everyone
02
For Captains
BW Rides supports captains with verification systems, safety training, emergency support tools, and fair platform policies.
How we protect
Your safety journey, step by step
1
Driver Verification
Document checks, identity verification, and vehicle inspection before onboarding.
2
Ride Monitoring
Trips are monitored for route deviations and unusual activity patterns.
3
Live Tracking
Real-time GPS from booking to drop-off for riders and shared contacts.
4
Emergency Support
One-tap SOS and 24×7 safety team response during critical situations.
5
Post-Ride Feedback
Two-way ratings and incident reporting to improve every future trip.
Core measures
Measures to ensure the well-being of both, our Captains and Customers.
Insurance Protection
Eligible rides are covered through ride protection programs and safety initiatives.
24×7 Customer Support
Our support team is available around the clock to assist riders and drivers.
Two-Way Rating System
Both riders and drivers can rate each other, helping maintain a respectful and trustworthy community.
Built in
Safety tools on every trip
From verified captains to one-tap SOS — every BW Rides journey includes tools designed to keep you safe before, during, and after the ride.
Verified Drivers
Identity and document verification before activation.
Live Trip Tracking
Track rides in real-time from pickup to destination.
SOS Emergency Assistance
Get immediate access to emergency support.
Emergency Contact Sharing
Share ride details with trusted contacts.
Community Rating System
Maintain quality and accountability through ratings.
Privacy & Data Protection
Your personal information remains secure and protected.
Safety FAQ
Common safetyquestions.
Verification, trip share, SOS, and privacy — short answers before you ride.
Way forward on Safety
We are continuously working on new safety features — smarter route monitoring, enhanced SOS response, and improved verification — to make every BW Rides trip safer.
KNOW MORE